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Mediplus HealthcareMediplus Healthcare

Accessibility statement

Using this shop

This statement covers this online shop, run by Mediplus Healthcare. We want as many people as possible to be able to use it. You should be able to:

  • zoom in using your browser and still read the text;
  • move around most of the shop using just a keyboard;
  • use most of the shop with a screen reader.

How accessible this shop is

This shop partially conforms to the Web Content Accessibility Guidelines (WCAG) version 2.2, level AA. "Partially conforms" means some parts do not yet fully meet the standard. We know of these gaps:

  • some form fields don't yet show their error next to the field — the message appears elsewhere on the page and may not be read out at the right moment;
  • some controls, mostly icon-only buttons, don't yet have a text label a screen reader can announce;
  • some product pictures, videos and documents supplied by manufacturers may not have a text description.

Work on these gaps is ongoing, and we will update this statement as they are fixed.

If you need help or something in a different format

If you can't use part of the shop, or need product or order information in a different format, email us at accounts@mediplushealthcare.co.uk, call us on 0203 432 0262 or write to us at 77 Greenfield Road Central London E1 1EJ United Kingdom. Tell us what you need and we will help you place your order another way.

Reporting a problem

If you find a problem that isn't listed here, email us at accounts@mediplushealthcare.co.uk, call us on 0203 432 0262 or write to us at 77 Greenfield Road Central London E1 1EJ United Kingdom. Say which page you were on and what happened.

Enforcement

The Equality and Human Rights Commission (EHRC) enforces the Equality Act 2010 in England, Scotland and Wales. If you contact us with a complaint and you are not happy with our response, contact the Equality Advisory and Support Service (EASS). In Northern Ireland, contact the Equality Commission for Northern Ireland.

How this statement was prepared

This statement was prepared on 18 October 2026, based on a review of the shop software against WCAG 2.2 level AA.