Returns and cancellations
Your right to cancel
If you buy from us as a consumer, you can cancel your order within 14 days without giving any reason.
- For goods, the 14 days start the day after you, or someone you nominate, receive them. If your order arrives in several deliveries, they start the day after the last one arrives.
- For a service, the 14 days start the day after we accept your order.
How to cancel
Tell us clearly that you want to cancel before the 14 days run out: email us at accounts@mediplushealthcare.co.uk, call us on 0203 432 0262 or write to us at 77 Greenfield Road Central London E1 1EJ United Kingdom. Please give your order number. You can use the model cancellation form below, but you do not have to. We will confirm by email that we have received your cancellation.
Sending the goods back
Please send or bring the goods back to us without undue delay, and no later than 14 days after the day you tell us you are cancelling. Unless the goods are faulty or we have sent you the wrong thing, you pay the direct cost of returning them. Pack them carefully: you are responsible for them until they reach us.
Your refund
We refund everything you paid, including the cost of standard delivery, within 14 days of receiving the goods back — or of your proof that you sent them, if that comes first. If you chose a more expensive delivery option than our cheapest standard one, we only refund the standard cost. We refund to the card or account you paid with, and there is no fee. We may reduce the refund if the goods have lost value because they were handled more than was needed to see what they are and how they work — as you might in a shop.
Things that cannot be returned
The right to cancel does not apply to:
- goods made to your specification or clearly personalised, such as engraved or made-to-measure items;
- sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed after delivery;
- goods that can go off or expire quickly;
- sealed audio, video or computer software once it has been unsealed;
- a service we have fully performed, where you asked us to start within the 14 days and agreed you would lose the right to cancel once it was complete. If you cancel a service we have started at your request, you pay for what we have provided up to then.
Faulty or wrong goods
If anything arrives faulty, damaged or not as described, please tell us — this is separate from your right to cancel and is not limited to 14 days. You can reject faulty goods for a full refund within 30 days of receiving them, and we pay the cost of returning them. See our Terms of sale.
Business customers
The right to cancel is for consumers. If you bought for a business, please contact us about a return: we will always put right a fault or an error of ours.
Model cancellation form
Complete and return this form only if you wish to cancel the contract.
To: Mediplus Healthcare, 77 Greenfield Road Central London E1 1EJ United Kingdom, accounts@mediplushealthcare.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.